Industrial Clearance Marketplace Returns Policy
Industrial Clearance operates as an online marketplace. Products listed on our website are sold and supplied by independent third-party vendors. As a result, return and refund conditions may vary between sellers.
This policy explains how returns and refunds are handled on Industrial Clearance and how your rights under Australian Consumer Law (ACL) apply.
Understanding How Returns Work on Industrial Clearance
-
Each product on Industrial Clearance is supplied by an independent seller.
-
Return eligibility, timeframes, conditions, and costs are set by the individual seller and may differ between products.
-
Before purchasing, customers should review the product listing carefully and contact us if clarification is required.
Some products may not be eligible for change-of-mind returns, including (but not limited to):
-
Clearance or heavily discounted items
-
Custom, made-to-order, or special-order products
-
Items that have been installed, used, or modified
-
Products where return eligibility is restricted by the seller
Where applicable, return shipping costs, restocking fees, or handling charges are determined by the individual seller.
Requesting a Return
To request a return:
-
Contact Industrial Clearance via our support form or contact details.
-
Provide your order number, product details, and reason for the return.
-
Your request will be assessed in line with the seller’s return policy and applicable consumer law.
If approved, return instructions will be provided by the seller or through Industrial Clearance.
Refunds
-
Approved refunds are issued to the original payment method.
-
Refund timeframes may vary depending on the seller, inspection requirements, and payment provider.
-
Refunds are generally processed after the returned item has been received and assessed by the seller.
Australian Consumer Law (Your Rights)
Nothing in this policy limits or excludes your rights under Australian Consumer Law.
Under ACL, you are entitled to a repair, replacement, or refund if a product:
-
Has a major fault
-
Is unsafe
-
Is not fit for its intended purpose
-
Does not match its description
These rights apply regardless of any seller-specific return policy and cannot be excluded.
If a product has a major failure, you are entitled to choose a refund or replacement. For minor failures, the seller may choose to repair the item.
Our Role as a Marketplace
Industrial Clearance facilitates transactions between buyers and independent sellers. While return policies are set by sellers, we:
-
Assist customers in contacting sellers
-
Help clarify seller return conditions
-
Support customers where Australian Consumer Law applies
If you are unsure about a product’s return eligibility, we strongly recommend contacting us before purchasing.
Questions or Support
If you have questions about a product, a seller’s return policy, or your rights under Australian Consumer Law, please contact us. We’re here to help ensure a clear and fair experience for both buyers and sellers.