You can return items to us if they are: Faulty , Incorrectly described, Different from sample shown, Not of an acceptable quality To ask for an exchange, repair or refund, you’ll need to provide evidence that you purchased the product from us via an order confirmation, tax Invoice or proof of purchase. All claims must be made in writing (with images if relevant) within 7 days from date of delivery to sales@warequip.com.au. We will assess the claim and if it is found to be faulty or unfit for its intended purpose we will offer you an exchange, repair or refund (depending on issue). All refunds issued will be made using the same method as your original payment. If parts can be supplied to replace damaged components, Warequip Solutions will post these free of charge. If your item needs to be returned to Warequip Solutions for repair or exchange, Warequip Solutions will provide you the appropriate postage label and you simply lodge the package at your local post office (no postage charge to you). Warequip Solutions will return the repaired item to you at no additional charge once repaired. Warranty Returns Warequip Solutions warrants its products for a period of 12 months against defects in materials and workmanship under normal use and service. Please refer to our returns procedure and follow this same procedure for warranty claims. Change of Mind Returns Goods will not be accepted for credit unless prior agreement is made with Warequip Solutions and a Return Authority Form is issued. Any change of mind returns will incur a restocking fee (20% of the invoice value) and it is the purchaser’s responsibility to return the goods to Warequip Solutions. No freight charges will be credited for change of mind returns.